Recently I gave a seminar for the top 100 or so leaders of a global manufacturing company, at the invitation of the head of HR. It was their annual leadership development meeting, and HR wanted me to make both business and scientific cases for emotional intelligence as the active ingredient in strong leadership.
Most of the leaders in that firm have backgrounds in engineering, and were by nature skeptical about something so “soft” as emotional intelligence mattering much for their own performance. So I gathered the most convincing data.
Beforehand I asked the head of HR to send me the company’s competence model, their own analysis of what made a leader successful at their company. I’ve seen many such models, and noticed a strong pattern, which I first wrote about more than a decade ago: when it comes to the top echelon leaders, companies find that 80-90% of the competencies that distinguish star leaders are built on emotional intelligence (or EI).
For instance, confidence in one form or another often shows up in these models. And a sense of certainty in one’s own abilities, based on a realistic understanding of your own strengths and limitations, requires self-awareness – the first tenet of emotional intelligence.
Then there’s staying calm under pressure, another common ingredient of leadership success. That requires self-management, the second trait of emotional intelligence – and one that builds on self-awareness. Other commonly seen self-management competencies include adaptability, initiative, and the drive to achieve goals.
I’ve never seen a list of a great leader’s abilities that did not include impactful communication. And that requires empathy – the third domain of emotional intelligence. There are two specific kinds of empathy; one is cognitive empathy, understanding how others think about the world. Once you know their mental models you can put what you have to say in terms that will make most sense to them.
The second kind, emotional empathy, means you can sense immediately how another person feels. This means you can fine-tune what you say so it has a positive impact. These two kinds of empathy are essential for rapport and chemistry with another person. We use them in all our relationships.
And yet in our high-pressure world, with back-to-back meetings and a constant stream of incoming messages, too many leaders pay too little attention to the person in front of them. When leaders are assessed (by others who know them well) on the EI competencies needed for high-performance, poor listening very often shows up as a weakness. Luckily all these EI competencies can be improved with practice – that’s the point of assessing them: so a leader can track how he or she improves.
Then there are the relationship skills, the fourth domain of EI. Here common competencies for outstanding performance include teamwork and collaboration, influence, and helping others build their leadership abilities.
So when I looked at the competence model of that manufacturing company what did I find? About 80-90 percent of the abilities they had independently determined make leaders high-performing were based on EI. A handful were purely cognitive, like analytic abilities. But because the brain’s design makes our emotional state determine our cognitive efficiency, even those indirectly depend on emotional intelligence.
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Leadership: A Master Class: The eight-part video collection includes more than eight hours of research findings, case studies and valuable industry expertise through in-depth interviews with respected leaders in executive management, organizational research, workplace psychology, negotiation and senior hiring. Corporate and educational licensing available.
The HR and EI Collection:The combination of books and audio tools offers actionable findings on how leaders can foster group flow to maximize innovation, drive, and motivation to deliver bottom-line results.
Resonant Leadership: Inspiring Others Through Emotional Intelligence: This master class by Richard Boyatzis (co-author of Primal Leadership and Chair of Organizational Development at the Weatherhead School of Management) offers you the tools to become the leader you want to be—including exercises to reassess valuable and effective techniques.
Focus: The Hidden Driver of Excellence: Focus uncovers the science of attention in all its varieties – presenting a groundbreaking look at this overlooked and underrated asset, and why it matters enormously for how we feel, and succeed, in life.
Wise leaders focus on the greater good
Traits of a motivated leader
The active ingredients for innovation
Understanding the science of moods at work
Emotional intelligence and a loyal, motivated staff
Photo: Olivier Le Moal / shutterstock
In a culture that values the head over the heart, the individual over the group, and the leader over the follower, there are a lot of leadership concepts that create a paradoxical feeling, an uncomfortable combination of good old fashioned common sense and impossibility. For me, “emotional intelligence” has always been one of those. Psychologist Daniel Goleman, author of Emotional Intelligence and co-author of Primal Leadership: Realizing the Power of Emotional Intelligence, is helping bridge the real and ideal with his research. (A volume of his essays from HBR, What Makes a Leader, is scheduled for release soon.)
Here are the key components of emotional intelligence:
Presented this way, the psychological connections between skills and qualities, motivation and effect are obvious. In many ways, this model explains more clearly why leaders fail.
Think about General David Petraeus, for example. What if it wasn’t the “Bathsheba Syndrome” affair that ended his career at the CIA, but mismanagement of the complex social and organizational relationships and a lack of self-awareness that made him miss important cues about the change of work culture from military hierarchies to CIA politics.
In the field and working with the media, he was skilled, by all reports, at emotionally intelligent relationship building. (Some might call it manipulation.) But the scandal, broken open by complaints by Jill Kelley, focusing on hagiographic biographer Paula Broadwell, and resonating through the political circles in Washington, showed a serious failure to build healthy networks and gauge emotional realities of other people around him.
Or consider the power of a leader like the Dalai Lama. He is able to bridge cultural boundaries and create alliances in part because of his considerable emotional intelligence. His focus on “creating happiness” is a powerful message that awakens the heart in his followers and colleagues. Whether his ideas about leadership and compassion can translate broadly into the business world remains to be seen.
Daniel Goleman, from his website
These are only two examples of leadership figures I’ve written about a great deal — there are many more examples of good emotional leadership we could gather based on these charts. I connect emotional intelligence to ethical and spiritual (not necessarily religious) leadership, something Goleman often embeds in his blogs and arguments about ecological leadership and the transformational power of emotional intelligence. I admire his vision, and the way he brings it into the world of work and daily life, supporting us in changing the habits and modes of thought (not traits) that hold us back from effective leadership.
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