Career Cover Letter

Smart tips to help you format and write a cover letter

Struggling to write a cover letter that will catch an employer's attention? We've got tips to help you show your best self—and a sample you can use to get started.

There's nothing scary about writing a cover letter.

You've found the perfect job, hit the "apply" button, and started the process with your engines revved and ready. But wait! Slam the brakes! They want a cover letter. Oh no. 

Don't let this request derail you. Here's everything you need to know to write a letter that truly sells your skills. Plus, scroll down to see a sample cover letter you can use to craft your own.

What is a cover letter?

A cover letter is a one-page document that, along with your resume, is sent with your job application. A cover letter is your chance to tell a potential employer why you’re the perfect person for the position and how your skills and expertise can add value to the company. The letter should be professional but personable, and serve as a sort of introduction.

Do I need to send a cover letter?

A lot of job seekers today wonder if a cover letter is still appropriate to send with your resume—and the answer is yes! Even if an employer doesn’t ask for a cover letter, it couldn’t hurt to send one. In fact, it’s can help you get someone's attention in a different way, and it can be a great way to display your enthusiasm for the job and company.

What are the basic elements of a cover letter?

  1. Greeting: Address your cover letter to the proper person.
  2. Opening: Write a personable, inviting opening paragraph that notes how your skills are a perfect fit to the job and displays your enthusiasm.
  3. Hook: Highlight your past achievements as they relate to the job you're applying for.
  4. Skills: Emphasize additional relevant skills, such as computer languages or certifications.
  5. Close: Briefly recap your strengths as a candidate, and include your contact information.

Cover letter tips

1. Parrot the keywords: Just like with your resume, your cover letters should be customized for each job you apply to. Start by reviewing the job description. In it, you will find important keywords that let you know what kind of employee the company is hoping to find. Use these same keywords throughout your cover letter.

2. Adapt for the company: Each version of your cover letter should talk about how your skills will benefit the particular company that you want to work for. You want to target the company’s needs—not your own. Demonstrate how you could help them achieve their goals. Remember: You're selling yourself in a resume and a cover letter, but the employer has to want to buy.

3. Show you "get" them: Your cover letter should demonstrate that you have done some research into what the organization's pain points are. Presenting yourself as a solution to a hiring manager’s problem can help your cover letter take the right tone. If you’re applying to an administrative position, be sure to mention your time-management skills; if you’re an IT professional, include your expertise in improving efficiency. Always ask yourself: How can I help this company?

4. Proofread. Don’t assume spell check will catch every mistake (it won’t). Slowly review your cover letter to make sure everything reads properly. Have someone else read your cover letter for backup.

Need even more confidence before you start your cover letter? Below are some additional cover letter tips you could reference—or keep scrolling for a cover letter sample:

Cover letter mistakes you should avoid: From overusing “I” to being too vague, there are a bunch of pitfalls that can trip you up. Don’t let them!

Cover letter format and advice tips: Learn how to set up your cover letter and what each section should include.

Cover letter tips for new grads: You might lack real-world work experience, but your cover letter can be chock-full of activities that demonstrate your potential to succeed.

Cover letter tips for technology professionals: The ease of applying to online jobs has led many IT professionals to skip sending a cover letter, but that’s a mistake. 

Cover letter tips for finance professionals: If you’re searching for a finance job or want to be prepared just in case, you will need a dynamic cover letter to grab the hiring managers’ attention.

Tips for better email cover letters: If you're emailing a resume, your cover letter will deliver the first impression. These eight tips will help you craft a better email cover letter.

Cover letter sample

Check out the sample cover letter below (or download the template as a Word doc) to get some inspiration to craft your own. And we've also got you covered if you're looking for a cover letter in a specific industry. 

Once you've finished your cover letter, consider joining Monster—you can upload and store up to five cover letters and resumes, so that you can apply for jobs on our site in a snap!


[Date]

Ms. Rhonda West
Customer Service Manager
Acme Inc.
123 Corporate Blvd.
Sometown, CO 50802

Re: Customer Service Representative Opening (Ref. ID: CS300-Denver)

Dear Ms. West:

I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.

In addition to this experience, I gained considerable customer service skills during my part-time employment as a waitress and restaurant hostess while in high school.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity!

Sincerely,



Sue Ling

Enclosure: Resume


Sample Career Change Cover Letter

If you are looking for a position in a different industry or career field, your cover letter is a huge factor in your likelihood of getting the job. Since your resume may not contain the relevant experience that hiring managers are looking for, you need to capitalize on your cover letter as an opportunity to demonstrate why you are a good fit despite lacking the specific employment history that may be an important factor in getting the job.

Read below for tips on how to write a strong cover letter that convinces the reader that your work experience is a strength rather than a weakness. Also, read a sample cover letter for someone switching careers.​

Tips for Writing a Career Change Cover Letter

Any good cover letter explains why you are qualified for the specific job. However, a cover letter written during a career change needs to go beyond that. You must touch on three important points, which will help you rise above candidates who have more direct experience in the industry. These three points are listed below:

Emphasize Your Transferable Skills

Most importantly, focus on the transferable skills you have that you can use in the new position, rather than the specific skills you have that are related to your current position. Analyze the job description for the position you’re applying to, and look at the skills that the role calls for.

Choose the ones that best match your own skills or experience. Then, if possible, use specific anecdotes, from your work or academic history, to illustrate some of these strengths in action. 

Highlight Your Superior Performance in Previous Positions

Other candidates may have the relevant experience, but if it is a mediocre experience that cannot be backed up by strong references or tangible achievements, you may actually be better off.

In your letter, do your best to explain how you succeeded in previous roles, and connect that to a summary of how you would also add value in this new position. Make sure your references will corroborate your statements.

Express Your Passion for the Company

Include your passion for the company. This is another way to stand out from qualified candidates. Employers may be more interested in someone who is especially excited about their organization and the job opportunity, than someone who just wants a job and doesn’t care about much beyond that. In your cover letter, make it clear that you’re familiar with the organization and enthused for the opportunity to be a part of it.

Be sure to thoroughly research the company before writing your cover letter, so you can convince the employer that you understand the company and why you want to be a part of it. You don’t necessarily have to cover all of these topics in order or in distinct paragraphs. The aim is to make sure you communicate these points throughout your letter.

Read a sample cover letter below, which you can use as a framework for writing your own career change cover letter. However, be sure to edit the sample to fit your personal experiences and the job for which you are applying.

Sample Career Change Cover Letter

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Email

Date

Hiring Manager Name
Company Name
Address
City, State, Zip Code

Dear Hiring Manager:

This letter is to express my special interest in discussing the Senior Customer Service Manager position posted on the XYZ Company web site. The opportunity presented in this listing is very appealing, and I believe that my experience and education will make me a competitive candidate for this position.

Although I have been working primarily as an Operations Manager, in this capacity I have interfaced frequently with customers, in addition to vendors and staff. This has instilled multi-dimensional communication skills and an ability to recognize, act upon, and fulfill customer wishes and needs in order to ensure their continued, and positive, relationship with the business.

In fact, in my most recent job as Operations Manager for ABC Company, I received an ‘Excellence in Customer Service’ recognition due to my ability to coordinate complex logistics in order to keep customers happy even when issues arose that were beyond the control of the organization. Again, this involved not only managing operations but communicating directly with customers. As a result, I believe my combined ability to successfully manage operations while also effectively interface with customers makes me a prime candidate for this role.

The key strengths that I possess for success in this position include, but are not limited to, the following:

  • Provide exceptional contributions to customer service for all customers. 
  • Strive for continued excellence.
  • Strong communication skills.
  • Eager to learn new things.

You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your customers will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my resume for additional information on my experience.

I hope that you'll find my experience and interests intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your customers as a member of your team. I am very excited about this opportunity to work for XYZ Company. I connect with your mission to “deliver the ‘five star’ factor” to both your staff and your customers. This tenet is reflected in my own professional, and personal values, and I believe this alignment strongly supports my candidacy for this role.

I can be reached anytime via my cell phone, 555-555-5555. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

Signature (hard copy letter)

FirstName LastName

Update Your Resume to Reflect Your New Goals

When you're seeking a career change, it's important to refocus your resume to reflect your new goals. Here's are six tips for writing a powerful career change resume that will help you get started.

How to Send an Email Cover Letter

If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Simply start your email message with the salutation.

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